If you’re not 100% satisfied with your purchase you can return it for a refund, a replacement, or exchange the product for a different one.

Free Return Shipping

We’ve done everything we can think of to make returns hassle-free – including picking up shipping costs on returns.

We know it can take a minute to ensure everything is just right, so you have 30-days from the delivery date to try your new bike and send it back to us if it is not perfect.

Remember that any product you return must be in the same condition as you received it and be shipped in the original packaging. Not sure your return or exchange will pass this litmus test? Give us a ring at (844) 462-0485.  

  • Proof of purchase required
  • No returns or exchanges from outside the United States
  • Credits will be applied to the original credit card used in the transaction  

Return & Exchange Instructions

  1. Dial (844) 462-0485 to get your return authorization number and return label.
  2. Affix your FedEx return label to the outside of the box. Don’t forget to remove or cover all old labels or barcodes so it doesn’t come right back to you.
  3. Contact FedEx 1-800-GoFedEx or www.fedex.com/us to arrange pickup, or drop off the package at any FedEx.  

Need help getting a bike back in the box? Have a technical issue or a defective part? Chat with us live at raleighusa.com, call us M-F 7am-5pm PST at (800) 251-8435, or email us here where we’re always open.